Request a Refund

At 123 Citizen, we’re committed to giving you and your family the best possible experience. If you encounter any issues, please reach out to our support team and let us know how we can make things better. If you’re still not satisfied with your application or experience, we’ll gladly offer you a full refund.

Please see the following situations that qualify for refund requests:

  • No Documents Uploaded – 100% refund
  • After Attorney Review – 50% refund
  • 90 Days After Application Purchase – 50% refund
Due to bank transfers, please allow up to 30 days to process refund requests.

Request a refund

We standby our customers and immigrants everywhere. If you are not satisfied with your experience we’ll make it right.